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TERMS
AND CONDITIONS
Prices &
Availability
Hooves Western is one of the largest Western
Retailers in the country. Stocking over 2,000
products representing the top names in Saddlery, Clothing and Training
Equipment - all at very competitive prices. We are members of the British
Equestrian Trade Association; BETA and the Mid Yorkshire Chamber of Commerce and
Industry (MYCCI).
Availability
All products and services are subject to availability and may be withdrawn at
any time, including after you have placed your order. If your order cannot be
fulfilled you will be informed and offered an alternative of accepting late
delivery or a full refund.
Prices
Prices include Value Added Tax, where this is applicable.
Prices listed on the website may differ from those in the shop or mobile unit. We regret that
we are unable to offer the same discounts on items purchased in store or from.
Every effort will be made to maintain the prices shown on the Website. However,
we reserve the right to discontinue any item from those shown and to amend
prices when necessary.
Making A Purchase
Five easy steps is all it takes:
1. Clicking on a category of your choice. Then browse through our shop until you
find any items you wish to buy.
2. Once you find a product you wish to purchase simply click the buy button
after making any appropriate selections such as size and colour.
3. You will be prompted to confirm your order and specify the quantity required.
4. At this point you can either proceed to the checkout, and pay for your chosen
product or you can continue to shop. You can add as many items to your order as
you desire. At any stage you can view the contents of your order by clicking the
view order button.
5. When ready you can proceed to the checkout. At this point you will be asked
for a few details that we need to be able to satisfy the order. Payment is by
credit card and all prices are in pounds sterling inclusive of VAT where
applicable. We accept Visa and MasterCard and Switch. Credit card transactions
are secure and are processed online by
“PAYPAL”.
Whenever possible we aim to dispatch goods within 3 days of receiving the order.
Deliveries
We aim to hold stocks of all lines illustrated on our website and aim to
dispatch goods within 24 hours of receiving an order. However, at times of
exceptional demand, delivery may be extended, we will inform you accordingly.
All our deliveries are dispatched via courier. These may be delivered anytime
between 8am and 6pm.
Postage & Packing
Post and packing is
added to your total purchase at the end of our shopping basket this will be a
Standard of £7.50 and is
only for customers on
UK mainland for rest of
UK
and overseas customers please email to
sales @westernsaddles.uk.com
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for
acceptance. In the event that goods are missing or damaged on arrival please
specify against your signature and inform us immediately, within 3 working days,
otherwise no claim can be considered.
Tax Charges
For orders made from the
UK
or the European Union, 17.5% VAT is added. All other Customers should e-mail us
at vat@westernsaddles.uk.com
prior to placing an order .
Credit Card Security
Credit card security is provided through
“PayPal”, one of the World's leading Internet credit card clearing
company. To ensure the security of credit card transactions, we utilize Secure
Socket Layer technology.
All credit card transactions are processed online using
“PayPal” and you will receive
online confirmation of payment authorization.
Hooves Western take all reasonable care, in so far as
it is in our power to do so, to keep the details of your order and payment
secure, but in the absence of negligence on our part we cannot be held liable
for any loss you may suffer if a third party procures unauthorized access to any
data you provide when accessing or ordering from Hooves Western
Returned Goods
A full refund (less postage and packing) will be provided on any item returned
to us in the original packaging, unsoiled, within 14 days, for any reason.
Alternatively the goods may be exchanged. Refunds or exchanges cannot be made
before we receive the returned goods. Returns made after 14 days or soiled goods
will not be eligible for refund or exchange. Please pack carefully to avoid
damage and don't forget to enclose the return form available by e-mail from
returns@westernsaddles.uk.com
We recommend that you obtain a certificate of postage with adequate insurance
from the Post Office if making a return, to enable you to make a claim for any
loss or damage, as we are unable to compensate for return parcels that are lost
or damaged in transit.
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